Frequently Asked Questions
Here are some common questions that have come our way. We hope this helps answer any questions you might have. If not, give us a call - we'd love to hear from you!
At Lake Life Property Solutions we do things differently...
#1 Do you charge by the hour?
A: We usually quote each job individually, taking into consideration size and specifics of each property and how long we expect it to take. Specific projects can be priced at an hourly rate if requested.
#2 Do you work by the job?
A: Yes, we quote each job individually, taking into consideration size and specifics of each property and how long we expect it to take. Based on our experience we know about how long a job should take. Regardless if it takes longer than expected, you don't pay anymore for that, but if we get done sooner than we expected, you don't pay less.
#3 Do you only do house cleaning?
A: Nope. Our residential services include a variety of things like cleaning short-term rentals in between guests and cleaning after a construction project, but we also do commercial offices too.
#4 Do you do move-in or move-out cleans?
A: Yes we do and it can be for (or through) the homeowner or we work with real estate agents and banks.
#5 Do you do random cleanings or only weekly or biweekly?
A: Our regular cleanings are either weekly, bi-weekly or monthly. We do not offer every 3-week cleaning and if you request a random clean it may be quoted as a deep clean.
#6 Do you clean on holidays? If so, do you charge more?
A: We don't typically clean on holidays, but if a short-term rental property needs a cleaning between guests and it falls on a holiday, we still show up. We reserve the right to charge a premium for holiday services.
#7 What hours do you work?
A: Our normal cleaning hours are Monday through Friday from 8:30 to 5:30. We can schedule hours outside of that depending on client needs and technician availability.
#8 Do you work on weekends?
A: Our normal cleaning hours are Monday through Friday from 8:00 to 5:00. Weekends are optional at a premium depending on client needs and cleaner availability.
#9 How long have you been in business?
A: We opened in Spring 2019 but collectively we have many years in the cleaning and hospitality industry.
#10 Is there any special training you've gone through to learn how to clean?
A: There is no required training to become a professional cleaner, but we are members of several nationally recognized cleaning organizations and participate in training and certification programs as often as possible. We are currently the first and only IICRC Certified Firm in Missouri with the House Cleaner Technician certification!
#11 Have you ever been "fired" from a house, and why?
A: Not "fired" but sometimes circumstances change and we are no longer the right fit for them.
#12 Do you have references?
A: We do. The best place to find reviews or references is on our Facebook page.
#13 Do you do laundry?
A: Laundry is included for our short-term rental properties, but other would be considered an add-on service at an additional cost. Laundry could be done on-site, off-site or by a professional laundry service.
#14 Do you do dishes or empty dishwashers?
A: We put away dishes or run the dishwasher for our short-term rental properties, but other than that it would be considered an add-on service at an additional cost.
#15 Is it okay if my pets hang out in the same room you are cleaning?
A: We love animals, but it's best for your pet(s) and our cleaner(s) if your pets are in a secure location while we are there, such as a room you don't intend for us to clean or a secure kennel.
#16 Is it okay if my kids are in the same room while you are cleaning?
A: In order for us to be most efficient and to keep your children safe, it would be best if kids were not in the same room we are cleaning in. That doesn't mean they have to leave the property, just not be in the room where we are cleaning.
#17 Are you bonded and insured?
A: Absolutely! We wanted to make sure we are fully covered and so are you! If you'd like a copy of our certificate just let us know.
#18 Are you licensed to clean professionally?
A: There is no professional cleaner's license in Missouri, but we are a registered business with the Missouri Secretary of State.
#19 Do you clean windows?
A: We do not typically clean interior windows, but we can point you to a qualified professional who does.
#20 Is cleaning all you do?
A: No. Visit our Services page to learn everything we offer.
#21 Do you detail cars?
A: We don't currently, but I'm sure we could point you in the direction of someone who does.
#22 Do you defrost freezers or clean out the fridge?
A: We don't defrost freezers, but if you'd like us to clean out your fridge, that would be an add-on service. If your fridge is empty, that is included with some of our cleans.
#23 What type of cleaning chemicals do you use on hardwood floors?
A: Unless it's a special surface, we typically just use water with a microfiber mop pad. It doesn't leave any sticky residue or harsh chemicals and is really all that's needed.
#24 Do I have to provide a vacuum?
A: Even if you have a vacuum, all our technicians show up with a company-owned vacuum. We use ours so we know we have quality working equipment to do a job that meets our standards.
#25 Do you bring your own cleaning supplies?
A: Yes, we provide all the supplies and our technicians only use what we provide. This ensures we know what we are using is safe and we know how and where to use it.
#26 Do you do miscellaneous projects?
A: We are happy to discuss anything that might not be on our list of services. If it's something we can do, we'll charge by the hour or quote the project.
#27 If I refer my friend, do I get a discount or free cleaning?
A: We are currently working on a referral program. Be sure to follow us on Facebook to get the latest updates.
#28 Am I supposed to tip you for your service?
A: Tipping is not necessary, but is certainly welcome.
#29 Do you clean out the hot tub?
A: Our cleaning technicians do not clean or maintain hot tubs or swimming pools, but our maintenance division (Lake Life Maintenance Services) might be able to help.
#30 What happens if you get sick?
A: Because we work as a team and have multiple employees, even if one person gets sick, we have others available to step in and help.
#31 Do you charge a rescheduling fee if I have something come up and have to cancel?
A: We realize life happens, but we would ask for as much notice as possible. If someone in your home is sick, we would rather you reschedule for a later time and are happy to work with you on that. Repeat last-minute cancellations would likely result in a fee or cancellation of future services.
#32 What do you need so you can get into my property?
A: We would require either a key or door code to access the property if you are not going to be there.
#33 Do you have a safe place for my key or door code?
A: Your key would be stored at our owner's office. Door codes are kept secure in our scheduling software and never written down or left where someone might find it.
#34 Do I have to be there when you're there?
A: It's easier to clean when you are not there, but if you'd like to be that's okay too.
#35 Are you the person that will come to clean or will it be someone else?
A: We have several employees so it could vary each time which technicians are assigned to your property.
#36 Is it just one person or do you have a team?
A: We have multiple technicians, but how many are assigned to your property varies on the size of your property and the amount of time we have allotted for your clean.
#37 Are the people you bring with you bonded and insured?
A: Yes. Our cleaning technicians are employees and fall under our company coverage. You are welcome to ask for a copy of our certificate at any time.
#38 What is your screening policy for people you hire?
A: All potential new-hires go through an extensive interview process, and must pass a drug screen and a background check.
#39 Do you do background checks or drug screens on people you hire?
A: Yes, before hiring, randomly and annually.
#40 What's the best way to contact you about my clean?
A: We can be reached by calling, texting or emailing, whichever works best for you.
#41 What happens if you break something while you're at my property?
A: As hard as we try, sometimes things happen. We would take a picture of the damaged or broken item and either call or send you a message with details about what happened. Depending on value, we would work with you to resolve the situation to your satisfaction.
#42 Are you going to tell my neighbors about me, my property or how messy I am?
A: Absolutely not! Your privacy is very important to us and if you want them to know that information, we'll let you tell them.
#43 Do you have set times when you will clean or is it random?
A: An estimated arrival time is provided when we schedule your clean, but is flexible depending on other assignments we have for that day.
#44 Do you clean the same stuff on every clean or can we rotate tasks each time?
A: Cleans can be customized to fit your needs.
#45 Do you use dangerous products?
A: We use products that we believe are the safest yet most effective to meet the cleaning needs of our clients and keep our technicians safe.
#46 How do you know what types of chemicals to use on different surfaces?
A: Our staff are well trained on the products we use and how/what those are best used (or not used) on.
#47 Can I pay you cash?
A: No. Our cleaning technicians do not accept payment of any kind. A credit card must be on file with our office prior to your first clean.
#48 What if I don't want to give you my credit card information?
A: A credit card is required for payment. We promise we use a secure system and will never misuse your information.
#50 Do you offer a guarantee on your work?
A: Yes. If you are not satisfied with any part of your clean, report that to us immediately and we'll come out and review/redo that particular area at no additional cost.
#51 Why are your prices higher than other companies?
A: We recognize that our prices are usually higher than other companies or a solo cleaner, and sometimes we aren't the right fit for everyone, but you get what you pay for. We provide a higher level of service, more attention to detail, quality products, trained employees that receive a fair wage, and have all the legal and insurance backing to cover ourselves and our clients should something bad happen.