Frequently Asked Questions
Here are some common questions that have come our way. We hope this helps answer any questions you might have. If not, give us a call - we'd love to hear from you!
At Lake Life Property Solutions we do things differently...
#1 Do you charge by the hour?
A: We usually quote each job individually, taking into consideration size and specifics of each property and how long we expect it to take. Deep cleans and specific projects may be priced at an hourly rate.
#2 Do you only do house cleaning?
A: Nope. Our services include a variety of things like cleaning short-term rentals in between guests and cleaning after a construction project, but we also do commercial offices too.
#3 Do you clean on holidays? If so, do you charge more?
A: We don't typically clean on holidays, but if a short-term rental property needs a cleaning between guests and it falls on a holiday, we still show up. We reserve the right to charge a premium for holiday services.
#4 What hours do you work?
A: Our normal cleaning hours are Monday through Friday from 8:30 to 5:30. We can schedule hours outside of that depending on client needs and technician availability.
#5 Do you work on weekends?
A: Our normal cleaning hours are Monday through Friday from 8:00 to 5:00. Weekends are optional at a premium depending on client needs and cleaner availability.
#6 How long have you been in business?
A: We opened in Spring 2019 but collectively we have many years in the cleaning and hospitality industry.
#7 Is there any special training you've gone through to learn how to clean?
A: There is no required training to become a professional cleaner, but we are members of several nationally recognized cleaning organizations and participate in training and certification programs as often as possible. We are currently the first and only IICRC Certified Firm in Missouri with the House Cleaner Technician certification!
#8 Do you have references?
A: We do. The best place to find reviews or references is on our Facebook page.
#9 Do you do laundry?
A: Laundry is included for our short-term rental properties, and may be done on-site, off-site or by a professional laundry service.
#10 Is it okay if my pets hang out in the same room you are cleaning?
A: We love animals, but it's best for your pet(s) and our cleaner(s) if your pets are in a secure location while we are there, such as a room you don't intend for us to clean or a secure kennel.
#11 Are you bonded and insured?
A: Absolutely! We wanted to make sure we are fully covered and so are you! If you'd like a copy of our certificate just let us know.
#12 Are you licensed to clean professionally?
A: There is no professional cleaner's license in Missouri, but we are a registered business with the Missouri Secretary of State.
#13 Do you clean windows?
A: We do not clean interior windows, but we can point you to a qualified professional who does.
#14 Is cleaning all you do?
A: No. Visit our Services page to learn everything we offer.
#15 Do I have to provide a vacuum?
A: Even if you have a vacuum, all our technicians show up with a company-owned vacuum. We use ours so we know we have quality working equipment to do a job that meets our standards.
#16 Do you bring your own cleaning supplies?
A: Yes, we provide all the supplies and our technicians only use what we provide. This ensures we know what we are using is safe and we know how and where to use it.
#17 Am I supposed to tip you for your service?
A: Tipping is not necessary, but is certainly welcome.
#18 What happens if you get sick?
A: Because we work as a team and have multiple employees, even if one person gets sick, we have others available to step in and help.
#19 Do you charge a rescheduling fee if I have something come up and have to cancel?
A: We realize life happens, but we would ask for as much notice as possible. If someone in your home is sick, we would rather you reschedule for a later time and are happy to work with you on that. Repeat last-minute cancellations would likely result in a fee or cancellation of future services.
#20 What do you need so you can get into my property?
A: We would require either a key or door code to access the property if you are not going to be there.
#21 Are you the person that will come to clean or will it be someone else?
A: We have several of our own cleaning technicians, but also work with other local companies, so it could vary each time which technicians are assigned to your property.
#22 What's the best way to contact you?
A: We can be reached by calling, texting or emailing, whichever works best for you.
#23 Can I pay you cash?
A: No. Our technicians do not accept payment of any kind. A credit card must be on file with our office prior to your first service.
#24 What if I don't want to give you my credit card information?
A: A credit card is required for payment. We promise we use a secure system and will never misuse your information.
#25 Why are your prices higher than other companies?
A: We recognize that our prices are usually higher than other companies or a solo cleaner, and sometimes we aren't the right fit for everyone, but you get what you pay for. We provide a higher level of service, more attention to detail, quality products, trained employees that receive a fair wage, and have all the legal and insurance backing to cover ourselves and our clients should something bad happen.